Privacy Policy

Last updated: June 25, 2026

Connect Patagonia LLC respects your privacy and is committed to protecting personal information collected through LagunaDeLosTres.com.

This Privacy Policy explains what information we collect, how we use it, the technologies and service providers involved, when information may be disclosed, how long it may be retained, and the rights available to you.

1. Website Operator

LagunaDeLosTres.com is owned and operated by:

Connect Patagonia LLC
Operating address: Llao Llao 95, Z9301XAF El Chaltén, Santa Cruz, Argentina
Privacy email: connectpatagonia.com@gmail.com
Website: LagunaDeLosTres.com

References to “Laguna de los Tres,” “Connect Patagonia,” “we,” “us,” or “our” mean Connect Patagonia LLC.

Connect Patagonia LLC is the controller or responsible party for personal information collected directly through this website, except where a third-party provider acts independently under its own privacy policy.

2. Scope of This Policy

This policy applies to personal information collected through:

• LagunaDeLosTres.com
• Contact and inquiry forms
• HubSpot forms and customer-management tools
• Newsletter or marketing subscriptions
• Requests for guides, photography, gear rental, transportation, porters, weather information, or related services
• Email or messaging communications initiated through the website
• Website analytics, advertising pixels, cookies, and similar technologies
• Meta and Reddit advertising and remarketing campaigns

This policy does not control how independent third-party websites or platforms process information under their own privacy policies.

3. Information We Collect

Information You Provide

Depending on how you use the website, we may collect:

• Name
• Email address
• Telephone or WhatsApp number
• Country or region
• Preferred language
• Travel dates
• Group size
• Requested services
• Hiking or outdoor experience
• Equipment sizes and rental requirements
• Transportation or accommodation details
• Itinerary preferences
• Messages and questions
• Marketing preferences
• Other information you voluntarily provide

Please do not submit sensitive medical information unless it is reasonably necessary to evaluate or coordinate a requested activity or service.

When health, accessibility, dietary, or safety-related information is voluntarily provided, we use it only for service planning, communication, safety, and related operational purposes.

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect:

• Internet Protocol address
• Browser and device information
• Operating system
• Approximate geographic location
• Referring page or website
• Pages viewed
• Links and buttons clicked
• Forms started or submitted
• Dates and times of visits
• Session duration
• Advertising and cookie identifiers
• Conversion events
• Technical errors
• Security and server-log information

This information may be collected through cookies, pixels, scripts, local storage, server logs, and similar technologies.

4. How We Use Information

We may use personal information to:

• Respond to inquiries
• Provide information about Laguna de los Tres, El Chaltén, hiking, weather, and local services
• Prepare quotations and proposed itineraries
• Evaluate service availability
• Coordinate guides, photographers, porters, equipment, transportation, and related services
• Manage reservations and customer communications
• Provide customer support
• Send operational, safety, booking, or schedule information
• Maintain customer and transaction records
• Manage leads and communications through HubSpot
• Send marketing communications when legally permitted
• Measure website performance and advertising results
• Create advertising audiences
• Conduct remarketing and targeted advertising
• Improve website content, navigation, and usability
• Prevent spam, fraud, abuse, and security incidents
• Comply with legal, tax, accounting, insurance, and regulatory obligations
• Establish, exercise, or defend legal claims

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.

5. Legal Bases for Processing

Where applicable, we rely on one or more of the following legal grounds.

Consent

We may rely on consent for:

• Advertising cookies
• Meta Pixel tracking
• Reddit Pixel tracking
• Remarketing
• Targeted advertising
• Optional analytics
• Marketing emails
• Newsletter subscriptions
• Other non-essential website technologies

You may withdraw consent through the website’s cookie settings or by contacting us.

Contractual Necessity

We may process information when necessary to:

• Respond to a request for services
• Prepare an estimate or itinerary
• Arrange or complete a reservation
• Provide a requested service
• Manage payments, cancellations, or changes
• Communicate with you regarding an active inquiry or booking

Legitimate Interests

Where permitted, we may process information for legitimate interests such as:

• Operating and securing the website
• Responding to inquiries
• Managing customer relationships
• Preventing fraud and misuse
• Improving services
• Maintaining appropriate business records

Legal Obligations

We may process and retain information where required by tax, accounting, consumer-protection, court, regulatory, insurance, or law-enforcement obligations.

6. Advertising Pixels and Remarketing

LagunaDeLosTres.com uses advertising technologies, including:

• Meta Pixel, provided by Meta Platforms
• Reddit Pixel, provided by Reddit
• Related cookies and advertising identifiers

These technologies may record actions taken on the website, such as:

• Viewing a page
• Visiting a service page
• Clicking a button
• Beginning or submitting a form
• Completing an inquiry or other conversion
• Returning to the website after viewing an advertisement

Information collected may include your IP address, device or browser information, page activity, cookie identifiers, advertising identifiers, and conversion information.

We use this information to:

• Measure advertising performance
• Understand whether advertisements produce inquiries
• Create advertising audiences
• Show advertisements to previous website visitors
• Exclude existing leads from certain campaigns
• Improve campaign targeting
• Conduct remarketing across Meta, Reddit, and related advertising services

Meta and Reddit may combine information received through their pixels with information associated with users of their platforms, subject to their own terms and privacy policies. Reddit provides consent and Limited Data Use controls intended to support compliance when behavioral targeting is unavailable or a user has opted out.

Where legally required, these advertising technologies will not be activated until you provide consent.

You may withdraw consent or change your preferences through the website’s Cookie Settings control.

7. HubSpot

We use HubSpot for customer relationship management, lead management, forms, communications, and related marketing functions.

When you submit an inquiry, your information may be transferred to and stored in Connect Patagonia LLC’s HubSpot account.

HubSpot may process:

• Contact details
• Form submissions
• Communication history
• Requested services
• Website activity
• Cookie and device identifiers
• Marketing preferences
• Lead and customer records

HubSpot may also place cookies or use similar technologies to associate website activity with a contact record, where permitted. HubSpot publishes separate information explaining its cookies and data-processing practices.

HubSpot processes this information as a service provider to Connect Patagonia LLC in many circumstances, although it may process certain information independently under its own privacy policy.

8. Cookies

The website may use the following types of cookies.

Strictly Necessary Cookies

These support essential functions such as:

• Security
• Website administration
• Form delivery
• Consent-preference storage
• Page delivery
• Load balancing

These cookies cannot always be disabled without affecting website functionality.

Functional Cookies

These may remember preferences such as:

• Language
• Region
• Form settings
• Embedded-content preferences

Analytics Cookies

These help us understand website traffic, navigation, page performance, and technical problems.

Advertising Cookies

Advertising cookies and pixels support:

• Meta advertising
• Reddit advertising
• Conversion measurement
• Audience creation
• Targeted advertising
• Remarketing

Visitors should be able to accept, reject, or manage non-essential cookies through the website’s cookie banner. Argentina’s official cookie guidance distinguishes technical cookies from preference and advertising-related technologies, while Meta and Reddit provide tools intended to respect consent and behavioral-advertising restrictions.

Blocking cookies may affect some website functionality.

9. How Inquiries Are Managed

Information submitted through LagunaDeLosTres.com is received and managed by Connect Patagonia LLC.

This may include information submitted through:

• Website forms
• HubSpot forms
• Email
• Telephone
• WhatsApp or other messaging services
• Social-media communications

Because Connect Patagonia LLC operates LagunaDeLosTres.com, transferring an inquiry into Connect Patagonia LLC’s internal systems is not a disclosure to a separate business.

However, we may disclose relevant information to independent guides, photographers, drivers, equipment providers, accommodations, or other service providers when reasonably necessary to answer or fulfill your request.

Information disclosed may include:

• Your name
• Contact information
• Travel dates
• Group size
• Requested itinerary
• Equipment requirements
• Relevant experience or accessibility information
• Service preferences

Independent providers may operate as separate businesses and may be responsible for their own privacy practices.

10. Service Providers

We may use companies that help us operate the website and business, including providers of:

• Website hosting
• WordPress administration
• Caching and content delivery
• Website security
• Backups
• Contact forms
• Customer relationship management
• Email delivery
• Advertising
• Analytics
• Accounting
• Reservation administration

Current providers may include:

• Hostinger
• WordPress
• LiteSpeed / QUIC.cloud
• HubSpot
• Meta Platforms
• Reddit

These providers may process information on our behalf or independently under their own terms and privacy policies.

11. Sale and Sharing of Personal Information

We do not sell personal information directly in exchange for money.

However, the transfer of identifiers, cookie data, device information, or website activity to Meta or Reddit for targeted advertising and remarketing may be legally classified as “sharing,” “targeted advertising,” or a “sale” under certain privacy laws.

Where such laws apply, you may request to opt out by:

• Rejecting advertising cookies
• Opening Cookie Settings
• Enabling a supported browser privacy signal
• Contacting us at connectpatagonia.com@gmail.com

Opting out of advertising cookies does not prevent you from using the principal informational sections of the website.

12. International Data Transfers

Connect Patagonia LLC operates from El Chaltén, Argentina and may use service providers located in the United States and other countries.

Personal information may therefore be processed outside your country of residence. These countries may have privacy laws that differ from those in your jurisdiction.

Where required, we use legally recognized safeguards, contractual protections, consent mechanisms, or other permitted transfer methods. Argentina’s data-protection framework establishes obligations concerning transfers to countries or organizations that do not provide adequate protection.

13. Data Retention

We retain information only for as long as reasonably necessary for the relevant purpose.

General retention periods may include:

• General inquiries: up to 24 months after the last meaningful communication
• Uncompleted booking inquiries: up to 24 months
• Customer and reservation records: for the period required for operational, accounting, tax, legal, and insurance purposes
• Marketing records: until consent is withdrawn or the recipient unsubscribes
• Advertising audience data: according to campaign settings and platform retention periods
• Cookie-consent records: for the period reasonably necessary to document consent
• Security and server logs: generally up to 12 months
• Legal claims: until applicable proceedings and limitation periods have ended

Information may be retained longer when required by law or necessary to protect legal rights.

14. Your Privacy Rights

Depending on your location, you may have the right to:

• Access personal information held about you
• Request correction of inaccurate information
• Request updating or deletion
• Withdraw consent
• Object to certain processing
• Restrict processing
• Request data portability
• Opt out of marketing
• Opt out of targeted advertising
• Submit a complaint to a competent data-protection authority

To exercise a privacy right, contact:

Email: connectpatagonia.com@gmail.com
Subject: Privacy Request

We may request information necessary to verify your identity before completing a request.

Rights in Argentina

Argentina’s Personal Data Protection Law No. 25,326 provides rights relating to access, rectification, updating, and deletion of personal information. Complaints may be submitted to the Agencia de Acceso a la Información Pública, Argentina’s data-protection authority.

European and United Kingdom Visitors

Where the GDPR or UK GDPR applies, visitors may have additional rights concerning access, correction, deletion, restriction, objection, consent withdrawal, and data portability.

15. Marketing Communications

We may send marketing communications when:

• You have subscribed;
• You have provided consent;
• You previously requested information about related services; or
• Another lawful basis permits the communication.

Marketing emails will include an unsubscribe option where required.

Unsubscribing from marketing does not prevent operational communications concerning an active inquiry, booking, or requested service.

16. Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

These may include:

• Encrypted website connections
• Access restrictions
• Account authentication
• Software updates
• Website backups
• Security monitoring
• Restricted administrative access
• Reputable hosting and service providers

No website, storage system, or electronic communication method can be guaranteed completely secure.

17. Children’s Privacy

The website provides general travel and hiking information but is not intended to collect personal information directly from children.

Parents or legal guardians should submit booking or inquiry information for travelers under 18.

If we learn that personal information was submitted directly by a child without appropriate authorization, we will take reasonable steps to delete it.

18. External Links and Embedded Content

The website may contain links to or embedded content from third parties, including:

• Maps
• Weather services
• Videos
• Social-media platforms
• Booking platforms
• Review services
• Trail and navigation tools

Those providers may collect information when content is displayed or used. Their data processing is governed by their own privacy policies.

19. Changes to This Policy

We may update this Privacy Policy when:

• Website features change
• New providers are introduced
• Advertising practices change
• Data-processing practices change
• Legal or regulatory obligations change

The updated version will be posted on this page with a revised “Last updated” date.

20. Contact

For privacy questions or requests, contact:

Connect Patagonia LLC
Llao Llao 95
Z9301XAF El Chaltén
Santa Cruz, Argentina
Email: connectpatagonia.com@gmail.com
Website: LagunaDeLosTres.com